Ocean Roads is renowned for innovative Aussie-made ute trays and canopies – and for business owner, Damien Bell, UES Hardware’s new customer portal has made it quicker and simpler to order the quality components he needs.
Ocean Roads, in Mildura, Victoria, has been using UES Hardware drawer slides, gas struts, latches, locks, hinges and rubber seals for years because the product quality is top notch. Now, the supplier partnership is even better, with the online UES Hardware customer portal making it simple to see pricing, confirm stock levels and check the status of orders.
“The reason we choose UES Hardware is because the quality is always there, prices are competitive and the bulk of what we purchase is carried in stock. Until recently, we were placing orders by email and it’s always been pretty quick, but using the portal has just taken it up a step,” Damien says.
“In particular, it’s great to be able to see straight away if the item you need is in stock. Ordering by email you have to ask and then wait for a response. The portal has been pretty easy to use, and products are easy to find. Compared to email ordering, this is far easier.”
About the business
Ocean Roads was established about two and a half years ago when Damien and his mate had an idea for a new type of ute tray. “We call it the Storage Solution Platform and there was nothing like it on the market when we came up with the idea. It’s highly customisable, really versatile, and offers a long list of features from side access drawers to under-tray sealed toolboxes and steel hook tie down points,” Damien says. His business partner had worked with UES Hardware products for years so it was a natural decision to look to UES Hardware to support the new Ocean Roads venture.
Empowering efficiency and transparency
Damien says the transition to the new portal has been very simple and straightforward and offers a number of benefits including intuitive search, real-time pricing updates and integrated CAD files. “The ordering process is so much faster now,” Damien noted. “With order status updates at each stage, we know if an order is being processed, dispatched, or if it’s on its way. That visibility is huge for us.”
Why UES Hardware and the new customer portal has your back
With over 100 years in the business, UES is renowned for delivering quality solutions across various industries, from transportation to manufacturing. Our commitment to reliability and innovation has established us as a trusted name, providing components that meet the highest standards and are built to last. Now, with our new customer portal platform, we’re enhancing how we support and service our customers.
The portal not only simplifies ordering but also empowers businesses like Ocean Roads to operate with greater efficiency and flexibility. By providing an intuitive, transparent online experience with features like real-time pricing, stock availability, and order status updates, we’re committed to helping our customers streamline their operations and order with confidence. At UES Hardware, we understand that every business has unique needs, and we’re here to make sure our customers can manage their orders in the way that works best for them.
Register for access now
Are you ready to move beyond phone and email orders? Visit our Register Now page to find our more.